Shipping policy
MELANMAS SHIPPING POLICY
Last Updated: June 2026
Thank you for shopping with MelanMas!
PROCESSING TIME
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or holidays will be processed on the next business day.
During product launches, promotions, holidays, or periods of high order volume, processing times may be extended.
SHIPPING
MelanMas currently ships within the United States only.
Shipping rates are calculated at checkout based on the destination and selected shipping method.
Once your order has shipped, you will receive a confirmation email containing tracking information.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
MelanMas is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information.
LOST OR STOLEN PACKAGES
Once a package has been marked as delivered by the shipping carrier, MelanMas is not responsible for lost, stolen, or misplaced packages.
Customers should contact the shipping carrier directly regarding delivery issues.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@melanmas.com.
Please include your order number and photographs of the item(s) received.
We will review the issue and work with you to provide an appropriate resolution.
INTERNATIONAL SHIPPING
At this time, MelanMas ships within the United States only.
We hope to expand our shipping options in the future.
CONTACT US
For shipping-related questions, please contact:
Thank you for supporting MelanMas.
Because every shade deserves a match. 🤎