Contact information
MELANMAS SHIPPING POLICY
Thank you for shopping with MelanMas! We are committed to getting your order to you as quickly and accurately as possible.
PROCESSING TIMES
Orders are typically processed within 1–3 business days after payment is received.
During product launches, promotions, holidays, or periods of high order volume, processing times may be extended. Customers will be notified of any significant delays.
SHIPPING TIMES
Shipping times vary depending on the shipping method selected at checkout and the destination.
Estimated delivery times are provided by the carrier and are not guaranteed by MelanMas.
Once an order has been shipped, customers will receive a tracking number via email.
ORDER ACCURACY
Please ensure that your shipping address is entered correctly at checkout.
MelanMas is not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete addresses provided by the customer.
LOST OR STOLEN PACKAGES
Once a package has been marked as delivered by the carrier, MelanMas is not responsible for lost, stolen, or misplaced packages.
Customers should contact the shipping carrier directly regarding delivery issues.
DAMAGED ORDERS
If your order arrives damaged, please contact us within 7 days of delivery at support@melanmas.com and include photos of the damaged item(s) and packaging.
We will review the issue and work with you to provide an appropriate resolution.
PREORDERS
Items marked as preorder will include an estimated shipping timeframe on the product page.
If an order contains both preorder and in-stock items, the order may be held and shipped together once all items are available.
INTERNATIONAL SHIPPING
At this time, MelanMas only ships within the United States.
As we continue to grow, we hope to expand shipping options in the future.
Thank you for your understanding.
CONTACT US
For shipping questions or concerns, please contact:
Thank you for supporting MelanMas.
Because every shade deserves a match. 🤎