Refund policy

Returns

Due to the hygienic nature of hosiery products, opened, worn, tried-on, washed, or damaged items are not eligible for return.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact MelanMas within 7 days of delivery with photos of the item and packaging. Once reviewed, a replacement or refund will be issued as appropriate.

Unopened Items

Unopened items in their original sealed packaging may be eligible for return within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the error was made by MelanMas.

Final Sale Items

Promotional, clearance, and discounted items are final sale.

Refund Processing

All refunds are processed only after the returned item has been received and inspected by MelanMas. Once the inspection is complete, you will be notified of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–7 business days.